Case Story - Great Carpet Water Damage Restoration

A few months back we had an urgent plumbing problem

The system under the sink in one of the bathrooms was damaged and the floors were flooded. We fixed the problem as fast as we could, but never thought that we could ever have carpet problems until the technician who came for the service alarmed us about the sneaky ways water moves. We soon noticed that one part of the living room carpet floor area was soaked. We had to act quickly in order to avoid worse problems and, most importantly, to avoid mold. The response by Carpet Cleaning San Rafael was truly fast. When we explained the situation, they promised to send their team as fast as possible and they truly did.

One thing I truly liked was that the professionals arrived to our home soon after and had great equipment with them. They didn't just come to check out the problem but solve it. This meant a lot to us. This was the second time we were hiring this company for carpet cleaning services and so we weren't absolutely sure of the way they work. Though, we were very pleased by the way they cleaned our carpets the previous time and that's why we called them again this time, too. The only difference was that we had a serious problem now and needed water damage restoration immediately.

The professionals assured us that they deal with such problems often and we shouldn't worry. They were courteous and very friendly and their confidence really calmed us down. We also liked that they didn't just dry the soaked part of the carpet with their dehumidifiers but they also lifted the carpet in order to check the floor underneath and make sure the back side of the carpet and the under pad have dried well, too. They explained that mildew inspection is one of their first priorities and assured us that they didn't see any sign of mold. This was truly excellent news and we were happy that they gave us credit for avoiding mold growth because we called the company so fast. Down in our hearts we knew that this was true but it was also true that mold problems were avoided thanks to the immediate response of this company.

When they made sure the carpet was dry, they also checked the adjacent areas and cleaned the carpet. They didn't make any mess in the house and, in fact, they left it cleaner than they found it. Their professionalism and the way they approached the problem amazed us. We only have the best things to say about the experts of this carpet cleaning company since they responded immediately, fixed the problem, were honest and we couldn't be happier about the results. I guess this second visit of theirs just confirmed their proficiency and that's why we recommend them!