Case Story - We Cleaned Upholstery and Rugs
It was Christmas time and this time of year, we are really busy
People want to clean their carpets before they invite guests over, and there are always some urgent problems. Since we deal with many people daily, we see different reactions. We must admit that we have no complaints from any of our clients, but must also point out that some of them have the gift of expressing their feelings easier and this is essential for us. When we hear customers praising our carpet cleaning services, we don't just get happy but feel good with ourselves as professional cleaners. So when clients like Mr. Edwards take the time to call back just to say how admirable our work was, we can't really hide our excitement.
This was an office carpet cleaning job. Mr. Edwards told us that they had a small party in the office just to celebrate the upcoming Christmas holidays but the Persian rugs and upholstery were pretty stained. Since he would return straight to work, he didn't want to come back to a filthy office and meet with clients in such an environment. So, he asked for our help and we promised to offer it. In times like these, we really like that we are a big team and so we don't let any client down and we don't keep anyone waiting.
We arrived in the office of Mr. Edwards on time and he thanked us for our punctuality. He also mentioned that he understands how busy we are this time of year and so he appreciated that we found some time to offer upholstery and rug cleaning services in such a short notice. We liked that he was open and wasn't at all reluctant to tell us how he felt. Then we checked out the areas we were called to clean and realized the urgency of the matter. The place was rather small and probably when too many people are squeezed in limited spaces, accidents are bound to occur. The two rugs in the office were really filthy and so was the upholstery.
In order to do our job right, we check the textiles of the upholstery and the fibers of the rugs. When it comes to handmade ones, dirty rug cleaning requires proper products and treatment. So, we checked everything well and proceeded with our work. We removed stains and cleaned everything to the best of our capacities. Thanks to our good equipment and our expert stain removal techniques, both rugs and upholstery were cleaned perfectly. Our client was thrilled. He said that he hardly expected such good work. The stains vanished, the office air was refreshed and everything looked great. This was his Christmas gift he said, and it was our pleasure to soon hear from Mr. Edwards again a few days later. He called to wish us happy holidays and thank us once more for the excellent service.